Angry at Amazon

Quote of my letter to Amazon after trying to place an order for some xmas gifts…

“I have been a loyal Amazon.com customer for many years. I have always enjoyed the convenience and great service I have received from your company. However, it looks like this year you will be getting no business from me. Today, December 8th, I went to my wife’s wish list and checked off a few items. Most of the items were listed as shipping within 24 hours or 2-3 days. However when I went to checkout, EVERY single item was listed as arriving after Christmas! This was using the standard 3-7 day shipping option that I pay for. As an experiment I went back and checked off everything on her wishlist. The checkout window reported that EVERYTHING WOULD ARRIVE AFTER CHRISTMAS. I never had such issues like this with your company before. We are 2 and a half weeks away from Christmas yet you can not promise delivery before the holiday with regular shipping??? I do not know if this is an attempt to pad the bottom line by forcing customers to pay for more expensive expedited shipping or just a result of poor performance of your delivery model but the end result for me is I will not be buying ANY of my Christmas gifts from you this year and I highly doubt I will return next holiday either. I am very disappointed with Amazon.com.

Sincerely,
Shawn Duffey”