Making the effort

So I was on a live chat with Gazelle yesterday shortly after their 9AM start of day.  The person I got was apologetic for the smashed iPad that showed up at my door.  She generated a free shipping return label and said as soon as they received the unit they would credit my card.  She said I could simply order a replacement if I wanted to.  Since their inventory of used devices is constantly changing there is no guarantee they will have exactly what I ordered.  I thanked her for the help.

I went online and found they had another iPad Air with the exact same specs available so I ordered it.  Earlier, before support opened I had sent an email to Gazelle asking for direction on how to address my mangled iPad.  After my live chat occurred I got an email from another Gazelle rep named Matt.  He saw in the system that I already had my return taken care of.  He again apologized for the damaged product and offered some additional perks I was not expecting.

He said as soon as he saw the box was dropped off to FedEx he would process the credit instead of making me wait until they have the box in their hands.  He also said he would credit the shipping cost on the replacement iPad which was awesome if it happens.  The invoice I got didn’t appear to show any credit yet but if it happens, sweet.

Their efforts to remedy what was a very big disappointment turned my negative opinion into a positive one.  That is customer service 101.  I ordered the replacement with overnight shipping, hopefully it arrives intact today.

This morning Cindy and I awoke to torrential rain, a very rare thing this time of year.  When I walked out to the truck there was standing water everywhere.  It will all seep into the ground by the time I get home but I am sure we have gotten at least a couple inches of rain based on the lakes on the ground.

Both Cindy and I are looking forward to the upcoming “normal” weekend with no races or other calendar events to be concerned with.