Back to the surface

My last couple days have been mired in deinstalling a branch that has been in operation for at least 15 years.  As you can imagine over that amount of time tremendous amounts of crap can accumulate.  My focus was primarily on the network equipment but I also got involved with PC tear down as well. The piles upon piles of old, outdated and worthless items in the space was pretty staggering.  All of this stuff now has to be stored until the end of the year when we are scheduled to be opening a brand new building which will be it’s own tremendous undertaking.

I am still in a Vroom holding pattern, waiting for a check to be sent out to pay off my loan.  From my multiple interactions with customer support this unfortunately is a widespread problem, getting the payables department to do their work in anything resembling an expedient fashion.  Yesterday was the first time I lost my cool with one of their phone reps.  She was robotically reading me the “72 hours to respond” bullshit without taking the time to read my account notes which would have indicated that my 72 hours expired 4 days prior, still with no action.  I cut her off while she was droning on, got her name, and then asked for her supervisor as I told her I didn’t appreciate her focus being on getting me off the phone instead of helping me with my problem.  I eventually got transferred to a woman that actually gave a damn however she had no direct power to fix the problem.  I have her name and will be trying to leverage the good interaction we had to help get this damn sale to conclusion.