Broken promises
So yesterday Tuffy was supposed to call me to let me know the cost for getting the rear wheel bearings replaced on the Tacoma. I waited till 10am I never heard anything so I called them. Brad answered the phone. I reminded him he said he was going to call me. He said he was just checking the price now (yea sure), and he would call me back. Ok fine I gave him my office number and waited.
1:30 came and I had not heard back. I was getting annoyed as I normally do when someone tells me they are going to do something and then do not follow through. I call again and get the assistant manager. He looks up my name in the computer and sees that Brad did indeed get pricing yet for whatever reason neglected to call me.
He gives me a repair price of almost $700. I was like WTF? The number sounded ridiculous. He started breaking down the various parts which included doing both rear wheel bearings something that evidently is recommended. In his numbers were no price breaks or discounts taking into account that the bearing noise was non-existent until their mechanics laid their hands on the truck, which I pointed out to him.
So I told the guy no thanks, I will look elsewhere to do it. I hung up frustrated that I now got to add the local Tuffy to the growing list of garages that I won’t be frequenting.
I did a search online and found a small two guy garage that has TONS of positive feedback regarding their customer service, fair pricing and knowledge. I called them up and made an appointment for tomorrow to have the work done. Hopefully my 10 year search for a garage I can trust can finally come to an end.
I’m not really sure what I will do at the gym today. My knees still hurt from running and my forearms hurt from tire flipping. I guess I could do glute squeezes.