IX speaks a different language
So this quick rant is about my good buddies at IX Web Hosting. No, I have not taken the initiative to tackle the monster task of migrating all of my content/sites to some other host so in the end, shame on me. But let’s not let that get in the way of a good rant.
So I get one of those delightful TOS violation emails this morning from IX. Every time I have received one of these, and there have been quite a few, it has to do with something on one of my sites consuming too many CPU cycles. I was surprised but no less annoyed to see that my violation was of a different nature this time. They said that I was consuming too much disk space. Between all of my domains a total of 31 gigs of space was being utilized.
The email said, among other things, ” if you do not reduce the disk space used in your account to the requested levels within 7 days of this notice, your account will be suspended and content will be deleted soon after. If you receive another ticket for a disk space usage, we will have to take further action and may permanently suspend service to your account to prevent further disruption to other customers on the server.”
Well I felt two things after reading this email, surprise and anger. I was surprised I would have 31 gig of data up there, but even if I did, the plan I signed up for boasted that I had UNLIMITED disk space available to me. I responded back very simply with “My hosting plan was sold with “unlimited storage space” why is this not being honored?”
In the meantime I did some digging around and found the source of bloat, a back up plug in I used for the Bar-barians web site which was dumping the back up files inside the server. Deleting them immediately relinquished 24 gig of space but still, I was pissed off on principal alone.
IX has had so many blunders, missteps, and epic fails over the last 5-6 years I just have no patience for even the tiniest amount of bullshit when it comes from them. So, when I received back my reply to my reply I was even more annoyed. “Please keep your account disc space usage below 30 GB in order to avoid same issue in future.
I understand your disappointed at this case but please note that by “unlimited” word we mean that we do not set a hard limit to how much space you can use. However, your account is still a shared hosting account, and you have to share resources with other customers on the server. While we normally allow customers to use as much as they need, we do have to take action when a customer’s usage becomes disruptive to others on the server.”
What the fck is that supposed to mean? So “unlimited” means no hard limit is set, and you can have as much space as you need, as long as it isn’t too much. Have a nice day.
So I sent pack one more reply to “Prakash” who must be a member of that stellar India based help desk IX migrated to several months back. ” I understand you are not based in the USA but UNLIMITED means unlimited, as in no limits, as in no hard limits. It seems that IX is not providing the services that it advertises.”
Of course this is just one of the many, many reasons I should drop IX webhosting. I WILL do it, I just need to have a large block of time to make it all happen.