Walked out, 8 miles, stop outsourcing help desks
Yesterday I had a follow up appointment at our on site employee clinic scheduled at 8:45. Even though nothing has really changed with the status of my problem I guess they wanted an update on how the ear specialist appointment went. I arrived about 8:40. I expected the visit to be very quick.
Well I didn’t get called back into an exam room until 9:20ish where the nurse weighed me, took my temperature, and blood pressure even though I just had the same thing performed a couple days prior. I was then told the NP would be in to see me shortly. After another 20 minutes of staring at the walls in the exam room I had enough. I walked out and told the receptionist I couldn’t wait any longer. She apologized and asked if I wanted to reschedule an appointment and I told her no, I’d let them know if I needed anything else.
The onsite clinic has had a retooling of staff members in addition to be taken over by another organization. I have not been impressed by the changes. When I made the initial appointment I called three times during business hours and got no answer. Both times when I walked into the clinic the receptionist ignored me for 30-45 seconds, not because of a phone call or dealing with another patient, she was just doing data entry. How does somebody in that position not realize the most basic thing to do is at least glance at a person, smile and acknowledge their presence? Nope she stares straight ahead like a horse with blinders on.
Then there is the actual medical exam experience which seems much more heavily weighted again on data entry instead of wellness. Far more time is spent in silence as the staff is typing shit into the computer instead of doing any sort of diagnostic. I do appreciate the end result of the data entry, having more information available online but they need to find a way to find a happy medium. Right now you just feel like a part on an assembly line. In a nutshell my medical care experience since having the ear problem has sucked.
So I finally was able to get our Office 365 subscription at work activated but it wasn’t long until I ran into another roadblock which apparently is related to the steps that were taken to activate the account. I once again have been thrown into outsourced help desk hell where I am dealing with support personnel I literally can not understand. Dealing with this issue is enough of a pain in the ass as is, trying to do it with a huge language barrier in place makes it maddening. I am actively trying to find the secret number that connects me to a US based Microsoft help desk.
I was stressed out all day so getting out on the Ninebot One was a nice way to clear my head. I put in my longest ride ever on the single wheel, just under 8 miles. I continued to experiment with foot position. I think I am figuring out exactly what position gives me the best mix of being able to stop, turn, and ride most effectively. I also used my new windscreen for the GoPro in an attempt to cut down on the horrible wind noise I was getting in some of my previous rides. For the most part it did a great job. There is no point in the video where you can’t hear what I am saying.