Ebay idiots
Back in the summer I bought a few Scoobas at a discounted rate and resold them on ebay to make a few bucks, very few. People do this all the time on ebay. The purchaser then can register the unit under their name and they will be covered by the manufacturer one year warranty. Well I sold one back in August to some young kid in the military and it has turned into a huge fiasco. He appears to be not too bright and to make matters worse he is being advised by his apparently not too bright father. In a nutshell, the kid broke the handle of the Scooba, somehow figured I was responsible for it, tried to contact me once via email, which I never got and then decided he would file a grievance with paypal even though it was way past the time period that he could do so. When I saw the notice from paypal I contacted the guy and asked why he would file a grievance on something he purchased months ago. Well the email exhange that follows picks up about there. If you want to follow chronologically, start at the bottom. My stuff is in blue. After the exchange I sent the kid one more email with a link that would allow him to buy a replacement tank for the Scooba for $29 bucks since he was unwilling/unable to grasp the concept of getting it repaired under warranty.
Ok I am done with you.
From: [mailto:bigdummy@hotmail.com]
Sent: Tuesday, March 04, 2008 7:45 PM
To: Shawn Duffey
Subject: RE: Why
actually you are no help at all, you just told me to commit fraud which is a misdemeanor, and since I don’t lie either I feel i should report you. How you like that for a threat. I know howe to open a handle so if you were worth a damn you would help uphold your obligation as a good guy, guess that ain’t so though so YES I will have to contact ebay and tell them the facts. PS, I thought about not sending this but I just couldn’t help myself
Subject: RE: Why
Date: Tue, 4 Mar 2008 19:45:26 -0500
From: duf@duf.net
To: bigdummy@hotmail.com
You aren’t very good at following instructions are you? Which is why you probably broke that handle in the first place.
Go to irobot.com and register your Scooba there. If you are asked where you bought it from enter Irobot (which is where it is from) or even ebay. The unit has never been registered before, Irobot does not ask to see a receipt from where you bought it. After you have registered the Scooba follow the support links and then email support. It is important that YOU register the robot so if you have any other issues you can get them handled.
Please understand that I have zero obligation to do anything at this point from a paypal or ebay perspective since you have waited so long to address this. I am only trying to help you out. If I see one more threat I am done helping.
From: [mailto:bigdummy@hotmail.com]
Sent: Tuesday, March 04, 2008 4:53 PM
To: Shawn Duffey; Ski SFC; dad david
Subject: RE: Why
Sir, this is not a threat just a fact in case your filter deletes my email again. If I don’t get a fast response I will contact paypal and ebay again. I just got back to my apt after another 2 month mission away and contacted IROBOT. They said the unit is not under a warrenty for me because I bought it from you (this is what I said to you in the first place). Now I still have a alomst 500 dollar brand new paperweight and I am running out of time for this. Tomorrow I will be in Illinois for a week and then back here. I will be able to mail it in to whoever to get repaired or you if you have to send it in but I would greatly appreciate it if it gets resolved with positive results for me. Please let me know as soon as possible.
Subject: RE: Why
Date: Wed, 6 Feb 2008 06:12:36 -0500
From: duf@duf.net
To: bigdummy@hotmail.com
I never received your email. If I would have received it I would have responded. Irobot doesn’t care who bought it, they care who registers the unit. More than likely your email got nailed by my spam filters, it happens to hotmail addresses all the time.
From: [mailto:bigdummy@hotmail.com]
Sent: Tuesday, February 05, 2008 6:43 PM
To: Shawn Duffey; Ski SFC
Subject: RE: Why
I got it, ain’t there right now to do it and like I said, the manual says ORIGINAL PURCHASER and I believe you are the one that bought it from the company so I DON’T APPREICAITE YOU SAYING YOU NEVER GOT THE MAIL, that’s why I save them. PayPal woundn’t have had to be involved if I got a reply. Thanks for your assitance.
Subject: RE: Why
Date: Mon, 4 Feb 2008 21:19:12 -0500
From: duf@duf.net
To: bigdummy@hotmail.com
I never received your email in December, for whatever reason. All you do to get it fixed is contact Irobot. Give them the serial number and the date you purchased it and it will be repaired or replaced under warranty free of charge. If you looked at your manual it would have told you exactly what to do if there was a problem. I don’t appreciate you filing a false grievance in Paypal when I did nothing wrong.
Go to irobot.com and follow the customer service links.
From: [mailto:bigdummy@hotmail.com]
Sent: Monday, February 04, 2008 8:10 PM
To: Shawn Duffey; Ski SFC
Subject: RE: Why
First of all thanks for finally replying to me after I sent you an email in December asking what to do (see below). There are limited ways to get PayPal to deal with a situation according to what I found for assistance from them when the seller refuses to respond to a customer. This was the way I was told to try it to get results. If you read the email the 500 dollar product was only used 10 times or less, I DID NOT PLAN ON WASTING THAT MUCH MONEY ON A 10 USE ITEM. I purchased it with the intention of using it for a while and when I got back it wouldn’t open therefore it was a 500 dollar paperweight. As I asked in the original email, can you help with this or what can I do to get it repared or replaced. The warrenty says “original purchaser”. I believe that is you. Please reply back with assistance as soon as possible. I am currently not at home again, this time on a two month+ deployment. Thanks in advance hopefully…
From: bigdummy@hotmail.com
To: duf@duf.net; bigdummy@hotmail.com
Subject: RE: Message from eBay Member Regarding Item #120155967247
Date: Wed, 26 Dec 2007 18:18:06 -0500Sir, My father is an avid buyer and seller on ebay and he says this is the way to go about this situation. Please let me know if it is or isn’t and what to do either way. As you can see I bought the item from you a few months ago and used it about 10 times. During the past three months the Army had me in the states and when I returned yesterday I went to open the Scooba to use it and the handle broke completely off. Now obviously I can’t use it at all. What can I do to resolve this problem to get it fixed under warrenty or however I have to.
Subject: Why
Date: Mon, 4 Feb 2008 18:20:57 -0500
From: duf@duf.net
To: bigdummy@hotmail.comWhy would you be filing a paypal dispute on an item that was brand new that you bought back in August??