Sirius SUCKS, Bonds blows

So after confirming with Ali that keeping Sirius in the Camry wasn’t a very big deal considering she usually is listening to music from her Iphone in the car, I called Sirius to make the change.  I have an absolutely dreadful track record with their customer service people, they are in a word, horrible.  I was not looking forward to having to call them for anything.

So I get some heavy breathing guy named “Randy” on the phone.  He speaks poorly, slowly and sounds as bright as an outhouse.  He asks me my name and address to confirm my identity which I give him.  Then there is an awkward, extended silence where I hear nothing but his annoying heavy breathing.  I say “Are you there?”   Randy says, “Yes, can I have your name and address?”  I say “I just gave that to you!”  “Oh, ok”  I knew this was not going to end well.

So I muddle through trying to explain to Randy what I wanted to do.  I have 2 radios on the account, 1 with a month to month plan, 1 with a yearly plan that expires June 24th.  I want the radio that expires on June 24th (the Camry) to not renew when it expires.  I want the radio with the month to month service to change to an annual subscription which saves me a few bucks.

Randy said ok and after a few moments says “ok, is there anything else I can do for you?” Now there was no way Randy actually did what I asked in the span of 30 seconds.  I say to him “Is there anything else you can do for me?  We haven’t even talked about what the charge will be to switch the monthly plan to yearly?”

Randy says “What do you mean? That radio has a month to month plan already?”  I knew I was totally wasting my time with this boob.  I asked to talk to his supervisor.  Randy asks what the problem is.  I told him that I have a long track record of receiving poor customer service from Sirius and obviously you have no idea what I am even asking you to do. Let me speak to a supervisor.

Randy says “my supervisor isn’t taking calls right now”  Now it was on.  “Ok well you better find someone else there that I can talk to besides you”  Randy says he will transfer me.  Yea he transferred me alright, he hung up the f’in phone.  That mother f’r.  I was livid.

So I call back, and this time I ask the first human being I talk to for a supervisor immediately.  I am on hold for a brief period of time and then DISCONNECTED again.

So I call a third time, this time I choose the cancellation department as they typically have people with at least basic communication skills manning the lines.  I get a woman and immediately tell her I was just hung up on twice and was very angry.  She apologized. I once again explain what I needed done.

Thankfully this woman understood what I needed and was able to handle it. However I once again found myself annoyed when she mentioned the extra $15 for internet radio for the year.  I told her I would appreciate it if she could just include that since I was just hung up on twice. She met me a little over half way, offering me a $10 credit for the service.

So now I am halfway out of my financial commitment to Sirius, almost halving what I will be paying them per year. I can’t wait till I am done with them completely.  Their company sucks, badly.

I don’t know who/what I am more disgusted with in the Barry Bonds trial.  Barry Bonds is a f’ing asshole that cheated, got caught and refuses to admit it even though the entire world knows he is guilty.  On the other hand you have the ridiculousness of the federal government literally spending millions of dollars to prosecute Bonds for lying about it.

To make matters worse,  despite spending those millions of dollars, it seems that the government prosecutors may have done a piss poor job in the case and Bonds could escape unscathed OJ Simpson style.

It’s equal opportunity aberration no matter how you look at it.