Strike 3, 2 hours – 4 hours – give me your keys, Zookies, 2.5 hours of “fun”, 24 is killing my beauty sleep

So over the weekend I had a chance to test my latest repair effort on the Tacoma, which was replacing the engine coolant temperature sensor on Friday.  I brought the engine up to temperature, turned it off and back on and once again, the horrible sputtering idle returned.

I have now officially given up diagnosing the problem myself and am taking the truck to a place I have used before that is run by two ex-Toyota dealer mechanics.  It just isn’t worth the hassle/danger I have been dealing with since the problem started several months ago.

Saturday morning I got up bright and early with Ali who was going to the club run.  I wasn’t going to the run but I had an early morning destination as well, I was heading back to Tire Choice.  I wanted to have something simple done, the slow leak fixed in the driver side front tire of the SSR which has been a problem since I bought the truck.  Every week or two I have to add air to the tire as the pressure drops all the way down to 20 PSI.

You may recall I ranted about my last Tire Choice visit where I wound up waiting nearly three hours for them to fix a nail in a tire after being told it should take about 90 minutes.  I followed up that visit with a complaint email to their offices which was responded to apologetically.  I even got a call from the manager at that location saying they were interested in making it up to me.

So anyway, I looked online and saw the garage opens up at 7AM.  My plan was to get there right after they opened, figuring it should be an easy fix.  I pulled into their parking lot at 7:08 and walked into an empty customer area.  The chime on the door prompted the clerk to come out to greet me.

I told the guy that I simply had a slow leak I needed fixed.  The guy tells me there are already two people ahead of me, two people that evidently were not waiting in the lobby I assume.  When I asked him how long it would take to get in he said 90 minutes to two hours.  Once again he used the line I have heard almost every time I walk in the place, “I only have one guy here right now”

I pushed him about this since I hear this line so much, asking if someone called in sick.  He said no, they only schedule one guy first thing in the morning and then bring in other crew as the day goes on.  What really got my annoyed was he said this after a few sentences ago he stated that they are ALWAYS busy first thing in the morning, especially on a Saturday.  He said it is normal to have people waiting at the door.

Well what the fck then?  If you know that it is always busy first thing in the morning, why do you not staff for it?  It is like you are deliberating creating a back log first thing in the morning. That is ridiculous.  I told him I couldn’t wait that long and got the F out of there.

So on the way home I knew there was another garage/tire place that I could check out.  Maybe they would be able to do the repair without a massive delay.  Well this place was even worse.  I was told they only worked by appointment on Saturdays and the earliest they could look at my slow leak was 11:30, some 4 hours in the future.  Haha, f that, no thanks.

Well I was ready to take my slow leak back home with me when I remembered there was another garage, a Tuffy, right around the corner.  As I pulled up I saw one thing that looked promising, there were at least three mechanics there.

So I went inside and met up with Brad, whom I later found out was the manager.  Brad’s first impression was not good, not good at all.  I asked him if he could look at the slow leak and without so much as a “hello” or “can I help you”  he just blurts out “give me your keys”.

Well although I was put off by the lack of a friendly greeting it was balanced by the fact they were going to take my SSR in right away to look at it, cool.  My view of Brad didn’t get much better when a guy came in stating his wife got an oil change there recently and now the check engine light was on.  Brad was very indifferent about the issue and sort of just mumbled something although once again, he immediately took the keys from the guy and took the SUV in to look at it.

As I was waiting in the lobby with the oil change guy we traded different war stories of dealing with local garages, it seems like shitty service is more the norm than the exception.   As we were talking Brad came back in and joined the conversation.  He offered up a few opinions about other garages.

For example when I told him that Tire Choice told me there would be a two hour wait to look at my slow leak, Brad said that was because they don’t want to do that sort of work, there is no money in it.  However he said he approaches it differently.  He thinks that if he takes the time to handle the little issues that customers will come back for the bigger issues as well which will benefit him in the long run.

I was quite surprised to hear that come out of his mouth based on my interaction with him up to that point but it made me all of a sudden view him quite differently.  Despite his outward indifferent/grumpy exterior maybe he actually gets what makes a service industry work?

As an example, Brad said he didn’t plan to charge me for the slow leak repair.  I was shocked by this, and told I have no problem paying for it.  He said it was fine, as the manager he has the ability to do this in certain situations.  Maybe he just liked my cool truck? 🙂

My additional reservation by oil change guys issue was lessened when Brad found out his wife did not JUST get the oil change, it was a month ago and the check engine light was simply due to a loose gas cap.

The mechanic that was working on my wheel called me out to the garage area to take a look at the bare rim.  The inner surface was pock marked with severe pitting/blistering, another side effect of the poor quality chrome job that was laid over the original factory satin wheels.  The blisters were preventing the tire from forming a good seal.

The mechanic said he can grind the blisters off to fix the seal.  He and I agreed that the other three wheels surely have something similar going on inside.  I really need to get some factory chrome wheels at some point for the truck.

So in all I bet the shop spent between 30-45 minutes fixing my problem and true to his word, Brad didn’t charge me a penny.  The only thing he asked was I take one of the cards on the counter that had their website on it so I could fill out a positive review which I did shortly after getting back home.  The reviews on them were about a 50/50 split negative to positive.

When Ali got home I relayed my surprising story of good customer service.  She could hardly believe it either.  You just don’t see many places that go out of their way to impress a customer.  I plan to give the place a chance to further impress me in the future with my other auto repair needs.  With a fleet of four vehicles those needs come up pretty routinely, even with me trying to play junior mechanic from time to time.

Ali was going back out during the afternoon to help at a social event.  I stayed behind to buzz through various items at home.  I was QUITE busy.  I even attended to some low frequency maintenance items like changing the oil in the tractor and generator.

The dogs got to go on two different rides in the process.  The second ride was to pick up some more sod to put in a couple areas of the yard that had ugly looking bare spots that used to be occupied by weeds that died off during the winter cold snaps.

I finally took the time to redo the neighborhood email list sign that was looking ratty.  Originally I used stick on letters covered in packing tape.  The weather conditions eventually made them almost completely fall off.  After removing the old letters I redid the sign by painting the info on.    I originally was going to use stencils to do it but could not find the set I bought awhile back.  Instead I just drew the outline in magic marker and then painted inside the lines.  No it doesn’t look classy but it will get the job done.

Saturday night I suggested to Ali we check out Zookie’s, a sports bar that is not too far away from us.  The place is always busy at night, Ali and I commented multiple times we needed to check it out so we finally did.

We arrived around 6:15 to a predictably full parking lot.  Our initial experience with the hostess was not a great one, she appeared to have poor communication skills.  We walked in, she asked for our name but didn’t say anything about a wait and then walked over towards a table so I assumed we were supposed to follow her.  She then rather rudely told me, “Um no, there is a wait”  Ok whatever, Ali and I had a seat at the large bar.

Looking around there were a couple dozen tv’s, lots of memorabilia, a pool table and a few other games.  In addition there is a no frills conventional seating area.  I was pleasantly surprised when the tab for my draft beer was only $2.25.

The poor people skill girl came up to the bar maybe 10 minutes later and said indifferently, “There is a table open now if you still want it”  Of course we want it.

One thing that was obvious from looking at the almost entirely female staff was Zookies was trying to steal a page from the Hooters formula.  Every woman was wearing short shorts with a top that emphasized whatever they were carrying up above.  Hey why mess with a formula that obviously works, T&A in a sports bar?

Thankfully our waitress although very busy, was nicer than the hostess.  Ali ordered a custom thin crust pizza and I got some tomato basil pasta.  We both were very pleased with our meals.  Unfortunately I wound up wearing a nice portion of mine when a piece of pasta dropped off my fork and rolled down my shirt.  I have a long history of food collateral damage.

We boxed up our left overs so we had room to split a piece of very good peanut butter pie. We both left there with an overall positive outlook of Zookies and I am sure we will frequent it again in the future.

Sunday morning Ali was supposed to do a big brick involving 90 minutes of bike time followed by 60 minutes of running.  She was surprised that I offered to do the entire thing with her, especially since I was banged up early in the week from the half marathon.

We got started early since we had two and a half hours of cardio in front of us, we arrived at the water park around 7:30 am.  The time felt even earlier due to the time change this weekend.

We hopped on the biked and headed down the road to the near by neighborhood area that Ali prefers to bike in.  I let Ali set the pace which for the most part was on the slow side, but fast or slow, sitting on the bike for that long isn’t much fun.  By the time we got back to the water park 90 minutes later we had put in between 21 and 22 miles.

Christy had agreed to come meet us to do the run portion of the brick which would be the big 10k Oakes loop around the park.  After hydrating, changing our footwear and taking a Goo we headed back out.  I wasn’t looking to break any land speed records.  I just wanted to run at steady pace and hope my legs would feel ok, which they did.

After we stopped to drink the water we planted ahead of time around the halfway mark Ali ran ahead and I stayed back with Christy who was feeling a bit fatigued.  Since I was just taking it easy I had no problem keeping her company.

When we got back we thanked Christy for running with us and then headed into the water park.  I wanted to make my training day to be similar length-wise to an Olympic distance triathlon which includes a 25 mile ride, 10k run and .9 mile swim (1500 meters).

I hopped in the pool and knocked out 1600 meters in something like 34:45, completing the circuit.  It was a tough swim since I have done very, very little swimming in the last 6 months.  To be able to pull off a 1600 out of the blue was encouraging.

After I was done I was understandably beat.  Ali was nice enough to wait in the incredibly slow moving food line at the water park while I vegged out at a table.  After eating our lunch we headed home with a pit stop at Dunkin Donuts for an XL coffee that I hoped would help replenish my energy stores.

Ali retired to for a nap shortly after we got home.  The coffee helped me for a short period of time.  I even had ideas of starting my garage/workspace clean up/organization project.  Well as soon as the caffeine surge wore off I was dead and retreated back to the bedroom as well for a two hour nap.  I was quite glad I got everything done on Saturday because very little got accomplished around the house on Sunday.

Last night I pryed my eyes open until 1:15 am watching season 2 episodes of 24.  I am getting close to the end, it’s very addictive.  Yes, I am tired.