Sirius still sucks

So I have been getting notices about my free trial of Sirius in the 2016 Tacoma expiring soon.  My plan all along has been to simply migrate my existing plan I had on my stand alone unit to the radio on the truck.  I have been putting off the call for awhile because I normally have a bad experience when dealing with Sirius/XM customer service.  Today I figured I may as well get it over with.

So I called in and was helped by a pleasant woman.  I explained what I needed to do and she said it was no problem.  She said in order to make it work she would need to cancel the subscription I currently have and apply the credit from it’s remaining time to the subscription for the radio in the Tacoma.  She said I would not actually be billed for the Tacoma service until the promo runs out July 21st.  Everything sounded great and I agreed to the terms of the new radio verbally.  I hung up very surprised that the call went so smoothly.

I had another surprise waiting for me when my web streaming session of Sirius, which I normally play at work, stopped about a half hour later. Hmm that’s odd, when I tried to refresh the page it brought me to a sign in screen.  I entered my credentials and they didn’t work.  I then reset my password to see if that would make a difference.  It didn’t.  I reluctantly picked up the phone and called Sirius back.  I knew it couldn’t be simple.

So this time when the phone is picked up instead of being greeted I hear the male phone rep talking to others around him.  Only when I said “Hellllooo” did he acknowledge me.  I told him I had just called in to transfer my service to a new radio but now my internet streaming no longer works.  He took my account information and then told me “just a moment” no less than 6 times, each spaced 10-15 seconds apart.  He said he was waiting for his “screen to come up”  After the last “just a moment” I tried to give him some other details regarding my previous call.  He instantly got aggravated with me and told me “JUST A MOMENT” once again.

Well that turned off my nice switch.  I told him he had no reason to give me attitude as I was trying to give him more information.  He said he needed to wait until his screen came up.  I asked him if he was unable to listen to me while his screen came up?  Of course he didn’t like my attitude either.  Finally his screen came up, some two minutes after he first told me to wait, just a moment. It was just in time as I was seconds away from asking for his supervisor as I grew tired of his bullshit.

So evidently the nice, pleasant woman I spoke to earlier wasn’t very thorough.  Without asking me or telling me, she downgraded my plan during the transfer from “all access” which includes streaming to “select” which does not.  The phone rep asked me in a condescending tone “So you are saying you want to be upgraded to all access?”  I told him no, I want the SAME plan I have had all along at the number I was quoted.  He grumbled something and had me wait a few more “just a moment’s” until he made the change.  He gave me the most snarky and disingenuous “Thank you for being a Sirius customer since 2004” you could imagine before I hung up.  Dipshit.

He assured me streaming should now work but of course it didn’t under my normal credentials.  I had to go into my profile and create a new account name to use for streaming before I could get back online.  My blog is littered with various issues I have had over the years with Sirus ranging from price gouging, to charging for things that were once free, to just good old fashioned bad customer service, so I guess I am not surprised today was just another example.  When I got my customer satisfaction survey I was sure to check the 10+ button in the question , “How many people have you shared your negative experience with?”  In reality the number will be much, much higher…