Tag ix webhosting problem

For the last two days I have spent time in my underwear in front of two medical professionals.  Yesterday I had a physical required for my insurance coverage.  Because of my age the physical had the requirement of a DRE (digital rectal exam) aka. finger up the ass.  Thankfully my health advocate waived that requirement for me when I told her I just had a full man part exam late in 2013 as part of my visits to the urologist.

My physical went fine except for one thing, my blood pressure readings were on the mildly high side.  They actually took it twice, once at the start and again at the end of the visit.  The first numbers were like 140/76 and the second reading was 145/85.  I attribute the high numbers to slamming my customary large cup of coffee prior to the office visit and the involuntary anxiety any visit to a medical office invokes for me.

Despite these explanations, I was given a portable BP machine to check my readings the next two weeks just as a precaution. Both my mom and dad have high blood pressure, although I think theirs has as more to do with lifestyle choices.  When I checked it late afternoon the numbers had dropped to 123/80 so I feel confident coffee and nerves were the real catalyst.

My email services for my internet domains were restored yesterday, unfortunately my DB driven websites are still dead in the water.  They should hopefully be up and running within the next few hours.

The president of IX, Faithi Said, posted a more technical explantion of the hardware failure, claiming the array that failed utilized RAID 14+2, meaning it could tolerate a maximum of two simultaneous drive failures.  Supposedly one drive failed and then the drive that was actively being swapped in to replace it had a failure as well.

I am quite interested in seeing what sort of compensation will be offered to IX customers after this mess.  It seems surreal they have servers that are down for going on their 5th straight day.

Last night Cindy’s daughter stopped out with her Mustang.  The passenger side mirror had been broken for quite awhile.  She bought a replacement which I offered to put back on for her.  Replacing the mirror was extremely easy, little more than removing a trim piece and removing and replacing three screws.

While she was there I looked at some other cosmetic issues the car has like two damaged wheel wells and a missing front air dam.  Cindy’s daughter can be tough on things she owns, espcially vehicles and smart phones.  I think she has gone through 9 phones in the last three years. Afer doing the repair Katie and her friend hung out with us a bit which was nice, I don’t see much of her normally.

This morning I was once again in my boxers in  front of the dermatologist.  I got a clear screening for basal cell activity but got some cream for a rash that I have had for quite awhile.  Apparently I am not treating it long enough.  I have hit it with cream until it stops but then it will return.  The doc said I need to treat it a solid week or two beyond being symptomatic to make sure it is gone for good.

So I have been wearing my new Gunnar computer glasses all week at work.  As advertised they make things on my screens look cleaner, crisper and larger thanks to the slight magnification.  However there is something else going on, my eyes feel worse after wearing them all day.

One of the things that Gunnar users typically report is wearing the glasses eliminated the eye strain, dryness and headaches they were experiencing previously.  Although I don’t have headaches, my eyes feel MORE tired wearing the glasses then when I go at it naked.  They also feel dry, very odd.

A recurring message in reviews of the glasses is you need to give your eyes an adjustment period to get used to them so that is what I am planning to do.  I am just a little freaked out that I am developing symptoms that Gunnars are supposed to help correct.  If this is still the case a week or two later then I will have to reevaluate.

I just got done email ranting to my support “hero” at IX Webhosting.  With my server transfer I had to clear a number of hurdles in the process, many of which required assistance from their staff.  They managed to handle my issues efficiently and quickly.  Ironically the only one that didn’t was my “dedicated” support hero.

IX instituted this hero plan early in 2010.  Basically the idea was there was one person that was your go to guy if you had an issue.  They were assigned to your account specifically.  Well my guy is some kid named Brandon.

After my server transfer took place I was contacted by one of my users saying he had some email in a folder on the old mail server.  He was asking if I could get it moved over to the new mail server.  Sure, that shouldn’t be a problem, I’ll contact my “hero”.

Well Brandon was out of the office for extended periods of time during this process.  He hadn’t thought it would be important to do something as simple as put an Out of Office message on his email account so customers would know he was out and not simply ignoring their request.

You see time was at a premium because after you transfer servers you only have two weeks until the old data is purged.  Well eventually Brandon responded to my request but said it had to be forwarded to a senior tech that had access to pull the old mail.

The senior tech pulled some of the mail but not all of it.  I asked that the rest be pulled over.  Now this senior tech was out of the office and Brandon acted like this tech was the ONLY person that could do this, indicating there was nothing he could do personally.  Well obviously IX has more than one administrator with this ability but Brandon didn’t want to “bother” them.

So after a few more days of nothing happening I again follow up and get this reply from someone at their Romanian help desk.

Dear Shawn,

Thank you for update. We were able to move previous folder because we were able to get needful files from the old mail server. Unfortunately our system has already started to remove old files due to time passed from control panel migration. Sorry for possible inconvenience.

Basically he was saying sorry, you are f’d.

I was extremely annoyed and responded that the folder was lost because IX drug their feet in addressing my request for a week or more.  Brandon himself responded with an apology that wasn’t an apology.

He basically said that I was told that I had to back everything up and since I didn’t back up this user’s email folder that was my problem, not theirs.  Never mind that I contacted IX way before the files were no longer available.

Well as you can imagine, I didn’t react well to this.  After a series of angry emails to my “hero” I finished up with this.